Refund and Returns Policy
Refund & Returns Policy – Zofoo.in
At Zofoo.in, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we offer a 7-day return period to make your shopping experience worry-free.
🔄 1. Return Eligibility
You can request a return or replacement within 7 days of receiving your order if:
The product is damaged, defective, or incorrect.
The item is unused, unworn, and in its original condition with tags and packaging intact.
The product does not match the description or specifications mentioned on the website.
✅ Non-Returnable Items:
Items marked as “Final Sale” or “Non-Returnable.”
Products with missing tags, packaging, or accessories.
Items that have been used, washed, or altered.
🔥 2. Return Process
To initiate a return, please follow these steps:
Contact Us:
Email us at help@zofoo.in with your order ID, product details, and the reason for the return.
Approval & Pickup:
Once your return request is approved, we will arrange for a pickup.
Inspection & Approval:
After receiving the returned item, our team will inspect it.
Upon successful inspection, we will process your refund or replacement.
💰 3. Refund Process
Refund Mode: Refunds will be credited to your original payment method (credit/debit card, UPI, or bank account) within 5-7 business days after approval.
Shipping Charges: Shipping charges (if any) are non-refundable.
Partial Refunds: If the returned item shows signs of use or is missing parts, a partial refund may be issued.
🔄 4. Replacement Policy
If you receive a damaged or incorrect item, we offer a free replacement.
Replacement requests must be raised within 7 days of delivery.
If the replacement product is out of stock, you will receive a full refund.
❓ 5. Need Help?
For any return or refund-related queries, feel free to reach out:
📧 Email: help@zofoo.in
📱 Phone: +91-83090-074099
🌐 Website: https://zofoo.in
✅ Zofoo.in – Hassle-Free Returns & Refunds!
